Guide to EXPLORING - FREE
Give your doctor a compass that points to your authentic values and treatment preferences, so they can make informed decisions about your medical care.
In part 2 of planning well, you’ll provide your Representative a roadmap for making decisions on your behalf, that outlines your values and your preferences for care.
“Last summer, we talked with Plan Well Guide’s creator, Dr. Daren Heyland, about why he developed the guide. He’s a critical-care doctor at Kingston General Hospital and a professor of medicine and epidemiology at Queen’s University. Dr. Heyland explains how Plan Well can help you and your family during times of serious illness, which may be top of mind of some people right now.”
~ Paul Russell at Lumino Health
We recommend that everyone does the Explore Guide. That’s why we do not set a specific price, so there are no barriers to accessing this important planning material.
This guide introduces the different types of care options that patients will have and includes exercises to help individuals define their values. This is the starting point for any type of medical planning you do.
We believe high quality medical planning should be available to everyone! That’s why we made our first plan free. Regardless of how we price it, it has enormous value for patients and their loved ones when they experience serious illness.
We charge for Guide 2 because it also provides immense value for patients when they need it most. And it keeps the lights on so we can keep doing what we do. However, we charge significantly less than market value (lawyers charge a LOT more) because we want to keep our services affordable.
We have a 30 day satisfaction guarantee. If you are not 100% satisfied with our Guides within 30 days, we’ll refund your purchase.
Our payment provider, Stripe, submits refunds to your bank immediately. Depending on your bank’s processing time, it can take anywhere from 5-10 business days to show up on your account.
Please note there are small transaction fees for both the purchase and refund transactions that will not be refunded.
Within the dashboard, you will be able to share your documents with family members, friends and trusted advisors. You may email your documents, or if the person also has a Plan Well account, you can share your documents directly within the platform.
The Guide to Entrusting also includes a personal wallet card that stores your documents for emergency access. Your Dear Doctor Letter will be viewable by anybody who scans the code on your card.
We accept almost all major credit cards and payment methods including:
At the moment, we are providing a print-at-home wallet card. This is temporary until we can get plastic cards printed. We will keep you updated on your plastic cards on a per order basis.
If you have requested a plastic card, once it has been printed (time estimate currently unavailable) we will ship our cards out from Southern Alberta with Canada Post. See Canada Post shipping estimates.
If you lose your card, you can request new card in your account dashboard but we will charge a $10 fee for a replacement.